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Terms & Conditions Intakt Internet Services GmbH & Co. KG

Intakt Internet Services GmbH & Co. KG

 General terms and conditions for intermediation of tourist services

(Conditions of intermediary services)

The following "General terms and conditions for intermediation of tourist services" have been translated from the German original text "Intakt Internet Services GmbH & Co. KG Allgemeine Geschaeftsbedingungen zur Vermittlung von touristischen Reiseleistungen" into English. The translation is being recognized as a means to overcome linguistic barriers. However, no guarantee can be given that the translated information is correct or complete. In the event of discrepancies between Intakt Internet Services GmbH & Co. KG and its clients the German original text shall prevail over the English translation.

1. Intakt Internet Services GmbH & Co. KG acts as intermediary for travel and other tourist services.

1.1.

Intakt Internet Services GmbH & Co. KG (registered office: Caputh, Spitzbubenweg 34, 14548 Schwielowsee, Germany) exclusively undertakes intermediation activities for tour operators and other tourist service suppliers at home and abroad. Intakt Internet Services GmbH & Co. KG intermediates package holidays, flights, hotel reservations, care hire and car rentals etc.

1.2.

Intakt Internet Services GmbH & Co. KG does not operate travels. Intakt Internet Services GmbH & Co. KG intermediates travel contracts on behalf and for account of the respective tour organiser and/or tourist service supplier.  In the event that the client books tourist services and/or package holidays an agency agreement based on tourist service intermediation between Intakt Internet Services GmbH & Co. KG and the traveller comes into force.

1.3.

All offers presented by Intakt Internet Services GmbH & Co. KG on the Website www.trekking.net are non-binding offers.

2. Intermediary order, procedure of intermediation

2.1.

On www.trekking.net the client may check pricing and availability of travels. By completing and sending the online booking form, the client commissions Intakt Internet Services GmbH & Co. KG to intermediate the desired travel services or travel packages which shall be performed by third party tourist service suppliers and/or travel operators based on a conclusion of contract between client and travel operator and/or service supplier. Thus, the client is requested to present a quotation for the purpose of a contract conclusion with the corresponding travel operator and/or service supplier (invitatio ad offerendum). To present the quotation the client has to fill in the online booking form with relevant data as described above and submit this form to Intakt Internet Services GmbH & Co. KG. The client is required to hold the offer open for 6 days. Within this period of time the tour organiser and/or tourist service supplier or Intakt Internet Services GmbH & Co. KG on behalf of the tour organiser and/or tourist service supplier either accepts the offer with regard to a conclusion of contract or submits a new offer to the client who can accept this offer on his/her part within a predetermined period of time. With submission of the booking confirmation or acceptance of the new offer by the client, the contract about the respective tourist service will be deemed concluded. The contract will also be deemed concluded if an invoice is submitted to the client by the tourist service supplier or Intakt Internet Services GmbH & Co. KG on behalf of the tourist service supplier. The client will be released from liability if the tour operator and/or tourist service supplier or Intakt Internet Services GmbH & Co. KG as intermediary does not confirm the booking within the predetermined period of time in written, by telephone, via email or the like.

2.2.

The contractual liability of Intakt Internet Services GmbH & Co. KG as intermediary is limited to a correct forwarding of the client's booking information as well as - if desired - of the booking confirmation of the tour operator and/or tourist service supplier. Intakt Internet Services GmbH & Co. KG does not accept any responsibility for the provision of tourist services by the corresponding tourist service supplier according to the contract mediated by Intakt Internet Services GmbH & Co. KG.

2.3.

Intakt Internet Services GmbH & Co. KG does not accept any liability arising from the performance of travel services and tourist offers presented on the Website. Intakt Internet Services GmbH & Co. KG does not guarantee or confirm the quality of the presented offers and service. The tour organiser and/or tourist service supplier, who accepted as the case may be the respective contract of travel, transportation, and accommodation with the client, shall be responsible for the proper execution of the contract.

3. Intermediary travel contract and conditions

3.1.

In the event the contract between client and tour operator and/or tourist service provider is deemed concluded, general terms and conditions, reservation, transportation or further regulations of the respective tour operator and/or tourist service supplier are valid in parallel to the present terms and conditions for intermediary services provided that the client is properly involved in terms and conditions of the tour operator and/or tourist service supplier. The terms and conditions may cover specify regulations for payment, liability, limitation of liability, cancellation, change of reservation, repayment, period of limitation, declaration as well as further contractual conditions. Terms and conditions of the respective service suppliers or tour operators are provide to the client - if accessible - on the Website for insight and - as the case may be - for acceptance by Intakt Internet Services GmbH & Co. KG.

3.2.

Complaints referring to insufficient services by Intakt Internet Services GmbH & Co. KG should be submitted as quickly as possible by the client to give the change for alterations. If the client does not complain by its own part, claims referring to the intermediary travel contract will not be recognised as far as reasonable alterations performed by Intakt Internet Services GmbH & Co. KG were possible.

3.3.

To follow the duty of loss prevention the client must carefully check the booking confirmation and all travel details provided by the tour organiser and/or tourist service provider. Should any of the data be incorrect or incomplete, a statement has to be submitted to the tour organiser and/or tourist service supplier. Intakt Internet Services GmbH & Co. KG is neither authorised not obligated to accept complaints about the tourist services. Complaints should be addressed directly to the respective tourist service supplier.

4. Change of reservation and cancellation of contract

4.1.

Changes of reservations or cancellation of contract between client and tour organiser and/or tourist service supplier depend on relevant legal regulations, requirements, and - as the case may be - terms and conditions of the tour organiser and/or tourist service supplier, if properly included in the respective contract with the client.

4.2.

The tour organiser and/or tourist service supplier accepts a change of a confirmed booking/reservation in case of cancellation of a confirmed travel contract and booking of a different travel or tourist service at the same time. Additional costs may raise for this as well as for package holidays (for the change of reservation or other travel offers).

4.3.

If the client cancels a contract by a statement for the attention of the tour organiser and/or tourist service supplier, a cancellation fee regarding to relevant legal regulations and - as the case may be - terms and conditions of travels, reservations and transportation will be charged to the client. The client is free to demonstrate that no costs or lower costs have been incurred as a result of the cancellation than those calculated by the tour organiser and/or tourist service supplier.

4.4.

Contract modifications of confirmed package holidays or further tourist services intermediated by Intakt Internet Services GmbH & Co. KG, authorise Intakt Internet Services GmbH & Co. KG to raise a service charge of 10 EUR per client in addition to charges raised by the tour organiser and/or tourist service supplier.

4.5.

Travel protection plans and assistance services should include travel cancellation and interruption insurance as well as repatriation in case of accident or illness.

5. Prices, payment, customer protection

5.1.

Intakt Internet Services GmbH & Co. KG receives a commission for intermediation from the tour organiser and/or tourist service supplier. In individual cases Intakt Internet Services GmbH & Co. KG charges fees for additional services such as acquisition of visa etc.

5.2.

The traveller pays the tour organiser and/or tourist service supplier the total amount of the travel sum, the deposit of the travel sum, ticket or accommodation costs etc. at the time of receiving the booking confirmation and issuing of invoice per bank transfer or direct debit, after disbursement of the tour organiser and/or tourist service supplier or - as the case may be - after disbursement of the tour organiser and/or tourist service supplier and for the attention of Intakt Internet Services GmbH & Co. KG. According to German and European law the payment of package holidays requires to issue an insolvency insurance certificate to the clients along with the travel confirmation.

6. Receipt of travel documents, tickets, travel insurance certificate, foreign tour operator

6.1.

The client receives airline tickets and further travel documents for package holidays from the tour organiser and/or tourist service supplier by mail. In particular cases or in the event of last minute booking, tickets and travel documents will be available at the ticket counter of the tour operator at the airport. For this service an extra fee is charged to the client. Electronic tickets are available at the airport via the airline's computer system. Intakt Internet Services GmbH & Co. KG does not accept any liability in respect of loss of airline tickets and travel documents sent by mail. The tour organiser and/or tourist service supplier guarantees the correct transfer of travel documents to the client.

6.2.

Hotel reservations or care rentals, etc, do not require additional reservation documents. The client proves the reservation by presenting the individual reservation number at the hotel reception or car counter.

6.3. Insolvency insurance certificate

According to German and European law the tour operator is legally required to provide an insolvency insurance certificate for package holidays. This certificate provides sufficient evidence of security for the refund of money paid by the client and for the repatriation of the client in the event of insolvency the tour operator or opening of insolvency procedures against the tour operator. To fulfil the obligation of insolvency insurance the tour operator has to provide the customers with his/her claim to insolvency insurance by issuing a confirmation of insolvency insurance (security certificate). As far as Intakt Internet Services GmbH & Co. KG is authorised and concerned with the collection on the part of the tour operator, Intakt Internet Services GmbH & Co. KG is obligated to prove the validation of the insolvency insurance certificate when delivered to the client. Neither the tour operator nor Intakt Internet Services GmbH & Co. KG as intermediary of travel services is authorised to demand or accept payments of the traveller in addition to the total amount of the travel sum and before the end of the travel unless the traveller was provided with an insolvency insurance certificate.

6.4. Foreign tour operators

If the headquarter of the tour operator is located in another member country of the European Union (EU) than Germany or in another contracting state outside the European Economic Area at the time of contract conclusion with the client, the tour operators legal obligation of protection against insolvency will be fulfilled in accordance with legal regulations of the other state. However, these regulations have to fulfil the above mentioned requirements of an insurance certificate. In any case the tour operator has to provide the client sufficient evidence for the protection against insolvency.

7. Information on passport, visa, foreign currencies, health regulations

The tour operator of an EU member country is obligated to provide information on passport and visa to travellers of the EU member country in which the travel is offered. In addition, necessary information on health regulations has to be provided before contract conclusion and re-confirmation of booking. Being not legally obligated, Intakt Internet Services GmbH & Co. KG also provides necessary information on passport, visa, foreign currencies and health regulations of the respective destination for German citizen. The information sources are publicly available. Intakt Internet Services GmbH & Co. KG does not accept any liability in respect of correctness, accuracy, reliability or completeness of the provided information. The traveller is advised to obtain information on passport, visa, foreign currencies and health regulations from the tour operator or the respective consular representation.

8. Liability of the intermediary

8.1.

The information displayed on the Website is provided to Intakt Internet Services GmbH & Co. KG from the tour organisers and/or tourist service suppliers. Intakt Internet Services GmbH & Co. KG does not control in any respect any information. Intakt Internet Services GmbH & Co. KG does not accept any liability in respect of correctness, accuracy, reliability or completeness. This also refers to any third party information or third party link or pointer.

8.2.

Intakt Internet Services GmbH & Co. KG does not accept any liability in respect of the availability of travels or tourist services displayed on its Website at the time the client wishes to book.

8.3.

Intakt Internet Services GmbH & Co. KG does not accept any liability in respect of the performance of the trip by the tour organiser and/or tourist service supplier. Intakt Internet Services GmbH & Co. KG shall only be liable in respect of commercially correct intermediary services. Furthermore, every effort is made by Intakt Internet Services GmbH & Co. KG to ensure the correctness, accuracy, reliability or completeness of all information, software, and data such as prices at the time of publication on the Website. Intakt Internet Services GmbH & Co. KG does not accept any liability in respect of correctness, accuracy, reliability or completeness of any third party information or content. Any travel and service information displayed on this Website are limited. No liability and/or warranties of any kind are given by Intakt Internet Services GmbH & Co. KG regarding travel and tourist services performed by the tour organiser and/or tourist service supplier.

8.4.

All liability of Intakt Internet Services GmbH & Co. KG for damages caused by harm to life and limb is excluded. Intakt Internet Services GmbH & Co. KG assumes liability for damages due to intention or gross negligence in regard to accepted guarantees or infringement of substantial contractual obligations (cardinal obligations). In cases of wilful infringement of substantial contractual obligations the liability of Intakt Internet Services GmbH & Co. KG is limited to the triple the price of the intermediated tourist service or travel package. Intakt Internet Services GmbH & Co. KG does not accept any liability in respect of damage or loss of travel documents caused by postal services.

8.5

The information and data of travel and tourist services displayed on the Website refer to information provided by the tour organiser and/or tourist service supplier. No promise of any of the information contained on this Website is given by Intakt Internet Services GmbH & Co. KG. Intakt Internet Services GmbH & Co. KG does not accept any liability in respect of availability of travels or tourist services at the time of a booking request of a client. Intakt Internet Services GmbH & Co. KG shall be liable for any information which was known to be false or misleading or -- with customary diligence -- had to be known. In this case the liability of Intakt Internet Services GmbH & Co. KG is limited to the triple of the price of the intermediated tourist or travel services as far as damages due to neither intent nor gross negligence were caused by Intakt Internet Services GmbH & Co. KG.

9. Changes of Website

Intakt Internet Services GmbH & Co. KG reserves the right to change or update any aspect of this Website without advanced noticed. All information about Intakt Internet Services GmbH & Co. KG general terms and conditions for intermediation of tourist services (conditions of intermediary services) displayed on the Website is always "as is".  By using the Website after content modifications of terms and conditions were performed, the client tacitly agrees to these modifications. These terms and conditions contain all agreements of the intermediary contract between the client and Intakt Internet Services GmbH & Co. KG and displace all previous agreements no matter if those were arranged oral, electronic or written.

10. Severability clause

The inefficacy of one or more regulations of the intermediary contract or the present terms and conditions do not cause the inefficacy of the entire contract or all terms and conditions.

11. Legal venue

Our business and the services we offer are governed by the applicable laws of the Federal Republic of Germany for persons who are resident in Germany or any other country.

12. Jurisdiction

For merchants and for persons who are not registered in a local court in Germany as well as for persons who have their regular domicile abroad or whose domicile or regular place of residence is unknown at the time of commencement of action the court of jurisdiction is Berlin (Germany). Date: 01.10.2006 Intermediary: Intakt Internet Services GmbH & Co. KG,
Caputh, Spitzbubenweg 34, 14548 Schwielowsee, Germany
Fax: 0049-(0)30-20 61 64 889 Email: info@trekking.net www.trekking.net


Terms & Conditions Tour Operator

General Terms and Conditions

1. Price Includes


We attempt to make every effort to ensure that our clients are fully aware of what costs are involved in each trip, and to avoid any surprise hidden costs. Our prices include transport for the duration of the tour, accommodation, group equipment (tents, pots, etc.) hire costs (boats, polers, etc.), permits and entry fees, competent professional guides and all food for the duration of the trip (restaurants excluded). The food is healthy and every endeavour is made to suit all tastes, and we make as much use of local produce as possible. We include coffee and tea, as well as fruit juice at breakfast, but all alcohol and soft drinks are for your own expense. We do not operate the food kitty system, because this causes delays during the journey while the passengers shop, and is open to misuse. All braais and breakfasts are provided by us but not meals en route to and from the area of the tour. As our programme must be projected so far ahead and our prices are therefore subject to exchange rate fluctuations, we reserve the right to surcharge without notice, although this is against our intentions. Any special extra excursions are for the client's expense.

2. Booking Procedure


If you wish to make a reservation it is advisable first to contact intakt-reisen to ensure that there is still space available on the particular venture or tour. If so then complete the booking form and send it along with a 10% NONREFUNDABLE deposit to confirm your reservation. IF THE FULL AMOUNT IS NOT PAID AS STIPULATED BY YOUR AGENT OR PRIOR TO DEPARTURE DATE OF SUCH TOUR / VENTURE, the tour operator may, at his own discretion and without notice, be entitled to regard the booking as cancelled and to re-book the vacancy. Late applicants may join tours/ventures on an accommodation available basis.

3. Insurance


Travel insurance is compulsory and you should arrange such in your country of origin. You should be covered in the event of cancellation or curtailment, death, any medical or rescue expenses, as well as for any loss of baggage, money or personal items. You may contact our office in this regard.

4. Cancellation Procedure


Cancellation of any booking must be received in writing and acknowledged by the tour operator. If a booking is cancelled with the consent of the tour operator, the latter shall retain the full deposit. Should a person cancel a tour/venture and cannot find an immediate replacement: a) If the tour operator has 4 weeks or more notice, only the deposit is forfeited. b) If the tour operator has less than 4 weeks notice, the deposit and in addition a cancellation fee will be payable by the client as follows: 27-21 days 40% of total fare 20-14 days 60% of total fare 13-0 days 100% of total fare c) If you fail to join a tour / venture or join it after departure, or leave it prior to its completion, no reimbursement whatsoever will be made.

5. Transport


We operate with Mercedes trucks, Mercedes vans, Landcruisers, Samils and Unimogs, all chosen for their practicality and reliability. They seat up to 17 clients depending on the application.

6. Group Size and Age


Our group size usually numbers between 6 and 17 clients. By travelling in small groups it means that we don't invade campsites and can avoid wasting time in constantly having to wait for people. It also enables us to maintain a far more personal service to our clients. From our experience our groups are normally made up of individuals, couples and sometimes groups of friends aged between 18 and 55 years. The sheer physical and youthful mentality which prevails on these tours makes them generally unsuited to anybody over the age of 55 years.

7. Change of Booking


If, after confirming your booking, you wish to change to an alternative departure date, you may do so subject to availability and by agreement with our booking office. An amendment fee will be charged. Should we not be able to accommodate your request and you therefore must cancel, our usual cancellation procedure will apply.

8. Exchange Control Regulations


Clients must realise that most African countries have certain currency restrictions with which they must familiarise themselves before travelling.

9. Rescue and Medical Assistance


In the unlikely event of rescue and medical assistance being needed, other than that provided by the tour operator, the participant shall be liable for the entire cost thereof, unless covered by insurance.

10. Participation


The degree of satisfaction and enjoyment you feel at the end of each day and the end of the trip will depend on you and your capacity to enjoy yourself. This capacity, combined with an active and enquiring mind and a willingness to participate, is essential for all our tours. If you wish to be pampered and amused with minimal effort on your part, then our tours are not for you. Participation is essential on all trips and everyone is expected to help with chores to ensure the smooth running of the tour. A degree of flexibility is also essential because of the nature of the parameters in which we have to operate.

11. Guides


Our guides are mature adults who are young at heart and enjoy their work. They are chosen for their personalities, their interest in their environment, their experience and their ability to handle people. We have a hard core of full-time guides as well as a pool of good reliable parttimers, all registered with the Field Guides Association of Southern Africa and South African Tourism .

12. Accomodation


Usually in tents accommodating two adults. Alternatively we utilise Inns, log cabins, bungalows and rondavels, and under the stars, if desired. Thin sleeping mats are provided, but clients may bring inflatable mattresses for further comfort. Single clients may share accommodation with other clients.

13. Luggage Allowance


Baggage on all our tours will be strictly limited to one large bag (barrel bag or internal framed backpack), weighing a maximum of 15kgs. We will also allow a smaller hand luggage bag or camera bag per person. In order to prevent complications on vehicles, aeroplanes and boats, this allowance must be adhered to. SUITCASES WILL NOT BE PERMITTED.

14. Equipment Hire


We hire out sleeping bags if required.

15. Spending Money


Each trip will require differing amounts of pocket money depending on the length of the journey, the individual's needs and the specific conditions of each tour. Money is needed for meals en route on the first and last day of travelling, curios, alcohol and soft drinks, specified restaurant meals, visas, airport taxes, transfers and additional excursions, not included in the tour price. Tipping is a customary practice in Southern Africa.

16. Kit List and Final Instructions


On receipt of your deposit we will send you a suggested kit list, which will supply you with a guide as to what to bring along as well as further useful information. You will also receive a receipt confirmation which must be read carefully as it will display both the time and point of departure and return.

17. Acceptance of Booking Contract


A contract between the tour operator and the client will only be deemed to be concluded once the client or the client's agent has received receipted notification from the tour operator. Clients will be required to sign an acceptance of contract before starting their tour. The place of conclusion of contract will always be taken as South Africa and any claim or actions brought against the tour operator can only be made under South African jurisdiction.

18. Air Transport


The tour operator will assist with any flight bookings and arrangements if requested. We will always endeavour to obtain the best prices possible, but we accept no liability regarding delays, cancellations or any other problems in this regard whatsoever. Passenger tickets in use by the specific airline when issued shall constitute the sole contract between the airline and the passenger.

19. Conditions


Due to the nature of hiking, camping, touring, driving and the general third-world conditions on our tour / ventures, the tour operator, its employees, guides  and affiliates, do not accept responsibility for any client or dependant thereof in respect of any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return, or subsequent to date of return, such loss, injury, etc. arising out of any such tour / venture organised by the tour operator. Should a tour / venture be cancelled by the tour operator due to weather conditions or other reasons, it shall either refund full payment or offer a substitute tour / venture. Should the tour operator have to curtail a tour / venture for any reason due to weather conditions or other factors after the time of departure, the tour operator will not be liable for any form of refund whatsoever, although everything will be done to complete a tour / venture or to utilize an alternative arrangement or venue. Should a client decide to curtail a tour for any reason whatsoever, the tour operator will not be liable for any refund whatsoever.


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